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Defective, Damaged, or Incorrect Products
If your product(s) arrive defective, damaged, or simply incorrect, please contact a Technical Support Agent as soon as possible. We will send you a replacement part and provide you with a prepaid return label to return the defective/incorrect part if necessary. Product(s) must be returned to us within 30 days. Customer is responsible to notify us with the issue by sending an email to firstname.lastname@example.org with the images of the incorrect or damaged product received as a photo attachment.
If requesting a warranty replacement of any item, upon receipt of the warranty replacement, the defective items' wires must be cut and a photo must be submitted to email@example.com to avoid chargebacks to your account.
Manufacturer Warranty covers the merchandise(s) sold only. Any warranty of the installation of the product is the responsibility of the individual, shop, or technician who performed the installation. Our warranty is only valid with proof of sale from JLConcepts.com. A proof of installation is required for all warranty claims for HID Kits. Warranty coverage is non-transferable. This Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of God, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. Color issues, such as discoloration, matching or ANY modification to the system and components, or operating on a vehicle with a defective component and part, will automatically void the warranty.
If you have questions regarding the above policies, please do not hesitate to get in touch with us at firstname.lastname@example.org or contact us at (800) 222-2222.